Tag Archives | business performance

How you can get a business bonanza by managing your Organisational Performance

As a business owner do you think of your business as an organisation or simply somewhere where you go to work each day?

Is your business simply a means to an end to provide your family with the resources to live and have fun or are you really trying to build something that is bigger than yourself?

If you have never thought about building something then you probably are a little confused by the term organisational performance because you may not be able to get your head around that thought.

Is it possible to think about your business as a complete entity rather than lots of people, processes and head aches!

So let’s stand apart from your business for a moment and try and look at it from the outside.

What do you see?

If you’ve worked in your business for a significant time then it may be difficult to get outside it and look in from that new context.

Can you imagine the business as an organism?

An complete entity that does things rather than a bunch of people and machines trying to make product or deliver services.

If your business was an organism made up of many parts what would you do to make it go better?

What would you feed this organism so that it was better sustained?

Maybe you need to make some changes to that organism. Perhaps it’s been on the wrong diet and it needs to lose some weight and get fit?

How are you going to do that?

Is this organism able to get rid of the waste material it produces from operating?

Is there so much waste caught up in this business that it has no hope of being efficient while trying to get through the mess created from the past.

While some if this might sound a little airy fairy to you it is critical to think like this if you’re every going to manage the organisational performance of your business. As the business owner you are responsible for the business as a whole not just all the aspects of it but also how they all work together.

Think about it for a minute. If you don’t think about the organisation as a whole who is going to do that?

The employees won’t because they only have their job to do.

The suppliers won’t because they only think about getting you the purchases your require.

The customers won’t because they only think about the goods or services they buy off you.

The government won’t and the tax department only cares about how much tax you should be paying.

So in the end it is up to you as the business owner to think about the WHOLE business and how it ALL fits together.

The coordination of all the parts of your business is up to you… The business owner … and only you have the context and perspective to do this and ensure that the whole business is heading in the right direction.

The business bonanza is where you can make the whole greater than the sum of the parts by ensuring that all things are working together.

Getting the most out of your business is about this coordination of employees, suppliers and customers in a single organism that works incredibly well as a single unit.

What are your thoughts on this?

If you’re overwhelmed and want to chat about it send me an email – [email protected]

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How you can avoid substandard workplace performance

As a business owner I have often been frustrated with how my business is going and I’m amazed at how often this is more to do with people than the tasks that are being performed.

So below I’ve given you 5 easy tips to help you get better workplace performance in your business.

1. Seek to understand
In business we are often taught to be decisive and assertive which has the tendency to encourage quick decision making. In doing this we often fail to apprise ourselves of all the facts before coming to a conclusion.

Understanding another person’s point of view is often the first step in truly understanding the context of a conversation. Feeling judged is an emotional killer and a significant reason for a lack of workplace performance from employees.

2. Don’t rush your decision
How many times have you made a decision and then found out later there were more facts that had not been fully investigated or taken into account.

Certain personality types are far slower at coming to a conclusion and are sometimes seen as withholding information. My experience has been that their input is often devalued and given little weight because they have not kept up with the pace of the decision.

One of the best methods I have used is to ‘wait twenty fours hours’ on any major decision. Sleep on it and come back the next day and see what the decision looks like.

This has often meant slight changes which have made a significant difference in how the people around the decision have related to it. When people react badly to a decision it can take a long time to recover from that fallout and I’ve always been happy about waiting the additional time.

3. Create a safe environment
How many times have you thought, ‘Best to say nothing because if I say something it will only get shot down in flames!’

Great workplace performance is always supported by a safe environment where people are free to make the occasional mistake. It is not commonly acknowledged that our best learning comes from making mistakes.

We have been brought up with the stigma of making a mistake and are too frightened to try things that might really take our business forward because it might not work. What would people think if I tried something and it didn’t work?

How many experiments did it take for Albert Einstein to invent the light bulb? Imagine if he had become discouraged and given up along the way.

A safe environment will also bring out the unique differences in different personalities and allow all of them to make a contribution without being ‘run over.’

Sometimes the people who can’t express their thoughts well verbally get overridden so often they never try and put their views forward.

This is a tragedy because they are often very creative people and could add their intellect to many business issues.

4. Encourage self development
Many business owners get trapped in their business and so busy that they don’t take any time for self development. If this happens then the employees around them feel they can not or ought not seek out self development opportunities.

The best way for any business owner to encourage behaviour in their business is to model it themselves.

The people in a business is where all the creativity will come from and if there is no self development then you’re falling into the old trap of insanity. ‘Doing the same thing and expecting different results!

Workplace performance will always be enhanced when the people in that workplace are continually upgrading their own performance.

5. Reward behaviour as well as outcomes

How do the reward systems work in your business? Are they focused on the completed tasks only or do they have an element of HOW the task was completed.

Often we can become so focused on getting the job done that we trample all over people to get there and wonder why that performance is not sustainable in the future.

As a business owner, do you find that jobs go really well when you personally are focused on them and then when you turn your eye to something else they never go as well and you have to keep going back to get the required performance?

Consistent behaviour of people is a large part of dependable workplace performance and yet often we never reward it in business. To get the best workplace performance we need to reward outcomes AND behaviour as together they will provide sustainable performance for your business.

What are your thoughts on this?

Do you have any tips you would like to add?

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Video

I feel frustrated because the numbers in my business look like ants walking up a page.

Lots of business owners feel more comfortable working in the operational side of their business than searching through the financial numbers to see what’s happened with their profit.

In today’s Vlog, Andee shows you how to look at the numbers from a visual and shape viewpoint so you can see the big picture of your business quickly.

The Vlog series comes from One Sherpa an online global membership community dedicated to helping small business owners succeed and prosper.

The series is filmed on location around Melbourne, Australia and answers questions commonly asked by small business owners.

This video is filmed from the Cardinia Reservoir and talks about ‘I feel frustrated because the numbers in my business look like ants walking up a page’.

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Video

Sales are booming but I’ve nothing to show for it!

Have you ever felt as though your business is really going well but wondered why with all that effort there’s not more in your bank account?

In today’s Vlog, we look at the key reasons why margins can fall in your business and show you where to focus and build yourself a profitable and sustainable business.

The Vlog series comes from One Sherpa an online global membership community dedicated to helping small business owners succeed and prosper.

The series is filmed on location around Melbourne, Australia and answers questions commonly asked by small business owners.

This video is filmed from the Aura Vale Lake and answers the question ‘Sales are booming but I’ve nothing to show for it!

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Video

Why have I got no money when my accountant tells me I’ve made heaps of profit?

One of the most frustrating meetings that small business have with their accountants is where they find out that they’ve made a big profit which means TAX to pay and they have no idea where the profit has disappeared to in their business.

In today’s Vlog, Andee points out why this could be the case in your business. He also examines the areas where the money may be hiding in your business and how to make sure you get the cash moving correctly.

The Vlog series comes from One Sherpa an online global membership community dedicated to helping small business owners succeed and prosper.

The series is filmed on location around Melbourne, Australia and answers questions commonly asked by small business owners.

This video is filmed from Gembrook and answers the question ‘Why have I got no money when my accountant tells me I’ve made heaps of profit?’

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